OwensboroRecruiter
the smart solution for Owensboro jobs

Customer Service Representative

Company: Alorica
Location: Owensboro
Posted on: October 7, 2018

Job Description:

Customer Service Representative Location: United States-Kentucky-Owensboro-230 Frederica St. Owensboro, KY 42301 GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better, one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're atourbest. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service amajorplus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systemsPhysical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this.About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.Associated topics: answer, call center, customer service, customer service representative, guest, phone call, representative, service call, support specialist, telephone activation specialist

Keywords: Alorica, Owensboro , Customer Service Representative, Sales , Owensboro, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Regional Sales and Business Development Representative
Description: Kimco Services is looking for a dynamic Sales and Business Development Professional. The individual we seek must thrive in a fast-paced environment, embrace customer diversity internally and externally (more...)
Company: Kimco Facility Services
Location: Louisville
Posted on: 10/24/2018

Sales Associate
Description: Join our growing team At Tire Discounters, Our Sales Associates are the neighborhood trusted experts. They work in a fast-paced, high activity environment and are responsible for maintaining and achieving (more...)
Company: Tire Discounters
Location: Louisville
Posted on: 10/24/2018

Sales Rep - Full-time, Home-based, Salary and Commission
Description: 20,000 to 40,000, Company-------------------------For over 15 years, MortgageEducation.com has been a leading online provider of nationwide training for the mortgage industry. Additionally, we provide (more...)
Company: MortgageEducation.com
Location: Louisville
Posted on: 10/24/2018


Customer Service Representative
Description: We are looking for a customer-oriented service representative. What does a Customer Service Representative do A customer service representative, or CSR, will act as a liaison, provide product/services (more...)
Company: New Hope Health Care
Location: Louisville
Posted on: 10/24/2018

AVON Sales Representative/ Sales Leader - Work from Home, Earn 40% Com
Description: Kickstart Your Success In 90 Days Earn A Potential 1000 . Sign Up Today br Brands: Skin So Soft , Anew , Moisture Therapy , Clearskin br Work from home Work online Work anytime br Opportunity: (more...)
Company: Avon
Location: Louisville
Posted on: 10/24/2018

Inbound Customer Service Representative
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Louisville
Posted on: 10/24/2018

Sales - Insurance Agent - Sales Representative
Description: About the JobBankers Life is currently hiring Insurance Agents / Insurance Sales Professionals We're looking for motivated leaders with strong management skills, a proven track record of success, and (more...)
Company: Bankers Life
Location: Louisville
Posted on: 10/24/2018

Sales - Training Offered
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum
Location: Evansville
Posted on: 10/24/2018

Real Estate Outside Sales Agent
Description: -- Are you an exceptional sales professional who loves what you do but needs to find an industry with significantly higher income potential br --- The best way to earn higher sales commissions is (more...)
Company: Valerie Hunter-Kelly & The Air Assault Team
Location: Clarksville
Posted on: 10/24/2018

Real Estate Agent - Training Provided
Description: New and Experienced Agents Welcome br br Keller Williams Realty is the number one real estate company in the US in agent count, units sold, and closed sales volume-the three most important metrics (more...)
Company: Keller Williams Realty
Location: Clarksville
Posted on: 10/24/2018

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Owensboro RSS job feeds