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Entry Level Call Center / Customer Service Representative

Company: Modis
Location: Owensboro
Posted on: September 8, 2018

Job Description:



Modis is seeking 10 call center representatives for a full-time contract-to-hire position with a Fortune 200 bank in Owensboro. Company is the 5 th largest bank in the US and provides banking, investment, mortgage, and trust products to individuals, businesses, and government. Position is in a call center environment and duties include providing processing incoming mortgage customer calls. Title: Call Center Customer Service Representative II Hours: Monday - Friday, Normal Business Hours, 40 hours per week Location: Frederica St, Owensboro KY 42301 Pay: 12.75 per hour Duties:

  • Responsible for providing high quality telephone customer service to customers.
  • Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
  • Contractors will be servicing all incoming mortgage customers.
  • There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc.
  • Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
  • This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have Qualifications:
    • Excellent customer service and communication skills.
    • Ability to quickly gain knowledge of all assigned products.
    • Ability to solve problems rapidly.
    • Good keyboard and PC skills using word processing and spreadsheet software.
    • Call Center experience preferred but not required
    • Professional telephone presence
    • High School Diploma or equivalent
    • Able to pass a background check - provided by Dice Call Center, Customer Service, PC, Release

      Keywords: Modis, Owensboro , Entry Level Call Center / Customer Service Representative, Sales , Owensboro, Kentucky

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