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Help Desk Support Analyst

Company: Long John Silver's, LLC
Location: Louisville
Posted on: June 25, 2019

Job Description:

POSITION SUMMARY:To support and troubleshoot first level field systems and operational calls to LJS Help Desk. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Conduct appropriate diagnosis/troubleshooting to resolve known issues.Have basic understanding or operational procedures of a LJS and LJS/AW and corresponding technical hardware and software.Log all maintenance/calls accurately via a computerized tracking system.Maintain a per hour call answer rate based on departmental objectives.Escalate problems within departmental guidelines when unable to resolve.Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION / EXPERIENCE: Minimal requirements.College degree preferred or equivalent experience.Previous help desk / customer service experience required.Good understanding of computer concepts (operating systems, PC fundamentals).SUPERVISORY RESPONSIBILITIES:None PHYSICAL DEMANDS / WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, stoop, kneel, crouch, crawl, talk, and/or hear. The employee must occasionally lift or move up to 10 pounds.

Keywords: Long John Silver's, LLC, Owensboro , Help Desk Support Analyst, Professions , Louisville, Kentucky

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