Desktop Support Technician I
Company: UnitedHealth Group
Location: Owensboro
Posted on: May 24, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM The Desktop Support
Technician provides second line Information Technology support at
Owensboro Health. They're responsible for resolving support
requests while meeting customer satisfaction and continuous service
delivery demands over the phone, through e-mail, in person, and
self-service.Primary Responsibilities:
- Supports Owensboro Health's managed workstation
environment.
- Provides hardware and software support services to enable
business productivity on user devices.
- Troubleshoots problem areas (in person, by telephone, via
e-mail or remote control) in a timely and accurate fashion;
applies, documents, and shares the resolution findings.
- Provides end-user training assistance where required.
- Discusses and diagnoses issues. Provides technical assistance
on the use of corporate-supported applications and systems to
resolve incidents and requests such as: hardware and software
problems, upgrades, removing malware, supporting various systems,
and/or user changes.
- Assists staff with the installation, configuration, and ongoing
usability of desktop computers, peripheral equipment, and software
within established standards and guidelines.
- Effectively manages work; understands and meets Service-Level
Agreement (SLA) requirements (personal, team, and department's work
queue) through the utilization of a ticketing process.
- May be part of 24x7 rotation.
- Accounts for and maintains an accurate desktop and Personal
Computer (PC) software related inventory.
- Provides effective communication of ongoing activity related to
service requests and incidents.
- Follows established Knowledge Based Articles (KBAs), processes,
and procedures.
- Utilizes excellent customer service skills and exceeds
customer's expectations.
- Preserves and grows knowledge of Desktop Support procedures,
products, and services.
- Performs other related duties as assigned.You'll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- HS Diploma/GED OR 2+ years of desktop support experience
- 1+ year of experience working with IT technology including
hardware platforms, software applications and server software
- 1+ year of experience in asset management software and/or
inventory-tracking systems
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation Preferred
Qualifications:
- Associate's degree
- CompTIA A+ certificationSoft Skills:
- Critical Thinking skills
- Ability to work in a stressful environment
- Excellent organizational, interpersonal, verbal and written
communication skills
- Knowledge of asset management software and inventory-tracking
systemsTo protect the health and safety of our workforce, patients
and communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state, and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment. Careers with Optum.
Our objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. #RPO, #RED
Keywords: UnitedHealth Group, Owensboro , Desktop Support Technician I, Professions , Owensboro, Kentucky
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