Service Advisor
Company: Wright Implement Company
Location: Owensboro
Posted on: April 19, 2024
Job Description:
PurposeManages the flow of work through the service department,
from customer interactions through repair completion and invoicing.
Works with the service manager to maintain a high labor performance
through increasing service labor sales and technician
productivity.Responsibilities:
- Opens repair orders as directed by the Service Manager/Shop
Foreman and maintains control until they are closed and invoiced -
the timely closing of repair orders represents the primary
responsibility and the highest priority for the service writer
position
- May process warranty and/or product improvement claims,
including the computation of charges, submission, and
follow-up
- Maintains the service library with current information (for
example, files bulletins, manuals, multi-media, etc.) under the
direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other
information from the customer work orders
- Maintains accessories and supplies and prepares replacement
orders
- May prepare Service Technician efficiency reports
- May field internal and external customer inquiries to the
Service Department
- Other duties as assignedExperience, Education, Skills, and
Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as
Microsoft Office and internet functions
- Knowledge of office procedures
- General knowledge and understanding of mechanical/technical
terms is preferredRequirements:
- Associates degree preferred or equivalent
experiencePI168b7304b9c8-31181-34070560
Keywords: Wright Implement Company, Owensboro , Service Advisor, Other , Owensboro, Kentucky
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