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Service Advisor

Company: Wright Implement Company
Location: Owensboro
Posted on: April 3, 2024

Job Description:

PurposeManages the flow of work through the service department, from customer interactions through repair completion and invoicing. Works with the service manager to maintain a high labor performance through increasing service labor sales and technician productivity.Responsibilities:

  • Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced - the timely closing of repair orders represents the primary responsibility and the highest priority for the service writer position
  • May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May field internal and external customer inquiries to the Service Department
  • Other duties as assignedExperience, Education, Skills, and Knowledge:
    • Basic knowledge of accounting practices
    • Ability to use standard desktop load applications such as Microsoft Office and internet functions
    • Knowledge of office procedures
    • General knowledge and understanding of mechanical/technical terms is preferredRequirements:
      • Associates degree preferred or equivalent experiencePIeb2807cf4a6e-31181-34070560

Keywords: Wright Implement Company, Owensboro , Service Advisor, Other , Owensboro, Kentucky

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