Patient Financial Advocate I - Collections - Owensboro, KY
Company: UnitedHealth Group
Posted on: September 13, 2023
$1,500 Sign On Bonus For External Candidates
Opportunities at Owensboro Health, -in strategic partnership with
Optum. Our team of talented people works to improve the health
outcomes of the communities we serve. As an Optum employee, you
will provide support to the Owensboro health account. They are a
nonprofit system with over 200 providers at more than 20 locations,
3 outpatient facilities, a certified medical fitness facility, a
surgical weight loss center and the Mitchell Memorial Cancer
Center. We are continually searching for people like you to help us
provide the most innovative health care services. Join a team that
will make you feel valued and discover the meaning behind: -Caring.
Connecting. Growing together.
Provides financial advocacy counseling to patients/families to help
assure that individuals who are eligible for insurance coverage,
premium assistance, and/or financial assistance know about their
coverage and payment options and have the opportunity to obtain
in-person assistance with the enrollment and financial assistance
process. Delivers education in regard to explaining affordability
programs, qualified health plans, essential health benefits, and
rights when using insurance, as well as Owensboro Health financial
assistance programs and financial policies.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work our normal
business hours of 8:00am - 4:30pm CST. It may be necessary, given
the business need, to work occasional overtime. Our office is
located at 811 East Parrish Avenue, Owensboro, KY.
Positions in this function contact customers to collect on current
and past due medical balances . Negotiate and advise on collection
of bills and take appropriate action to recover overdue payments.
Handles unresolved inquiries/issues. Responsible for developing,
implementing, maintaining and managing organization policies on
collection practices. May work with outside legal counsel and/or
outside agencies in more complex collection cases.
Receive/make phone calls to customers using relevant systems
Communicate (e.g., emails; phone; written correspondence) potential
solutions or available services to customers
Collect payments and establish payment arrangements
Review account information in order to educate external customers
regarding outstanding accounts/balances
Evaluate account information (e.g., number of invoices; date past
due; previous payment history; type of product; different contact;
billing addresses) to determine payment issues and possible root
Negotiate potential balance payoff and/or payment terms with
customers within stated level of authority and guideline limits
Send notifications to external customers informing them of receipt
Make referrals to Financial Advocates as needed for Financial
The pace is fast, so your ability to multi-task is essential. You
should also enjoy working with people and have the communication
skills necessary to build strong relationships with our customers.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your -role as well as provide
development for other roles you may be interested in.Required
- High School Diploma / GED (or higher) -
- 1+ years of related work experience, including data entry and
- Understanding of the difference between professional and
facility level charges
- Ability to explain patient liability amounts (deductible,
co-pay, co-insurance) -
- Ability to work -our normal business hours of 8:00am - 4:30pm
CST, Monday - Friday
- Prior EPIC (EMR) experience
- Working knowledge of KY Medicaid
- -Ability to read an Explanation of Benefits and explain
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Owensboro , Patient Financial Advocate I - Collections - Owensboro, KY, Other , Owensboro, Kentucky
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