Personal Banker
Company: PNC
Location: Owensboro
Posted on: January 27, 2023
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Job Description:
For more than 160 years, we have been committed to supporting
our customers, communities, employees and shareholders. At PNC, we
are proud of our longstanding history of building strong
communities that create financial opportunities for individuals,
families and businesses. The commitment to creating a
differentiated experience for our customers is driven by our
commitment to doing the same for our employees. That means
providing employees with the opportunities to make an impact,
develop and grow, and be part of an inclusive culture where
everyone is valued. It's how we make sure that we have the right
people, in the right roles, doing their best work for our
customers. PNC also offers customers - from individuals and small
businesses, to corporations and government entities - a wide range
of products and services. No matter how simple or complicated your
needs, we're sure to have the products, knowledge and resources
necessary to help you meet your financial goals. Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Branch Sales and Service Associate I [in a
Universal Branch or in an In-store Branch], you will strengthen
customer relationships with a defined sales process. You will spend
most of your time as a personal banker, engaging customers in sales
conversations in order to identify appropriate financial solutions.
This position, within PNC's Retail Branch Banking Network, is based
in Owensboro, Kentucky at the Frederica branch. Job Description
Acquires and deepens the branch customer base through a variety of
proactive sales and service activities. Manages the customer
experience by identifying opportunities to improve the customer's
financial wellbeing. Collaborates with ecosystem partners to grow
customer's share of wallet. Positions PNC solutions to drive new
revenue and customer loyalty. Drives proactive sales conversations
through internal and outbound interactions with a defined sales
process including outbound calling, service to sales, teller
interactions, appointment setting and effective lobby engagement,
ultimately elevating client loyalty. Delivers a full PNC
conversation with every client interaction to identify appropriate
PNC solutions. Leverages ecosystem partnerships as well as
community Centers of Influence to acquire, expand and retain
relationships. Creates customer loyalty and grows customer share of
wallet through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty. Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner. PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be: Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. To learn more about this opportunity,
please watch this video. Competencies Banking Products - Knowledge
of and ability to provide products and services available through
the retail banking branch. Digital Awareness - Shares, shows and
supports clients on a variety of technological digital and online
tools and resources allowing them to explore solutions to achieve
their financial goals and financial well-being through the PNC
conversation. Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors. Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation. Matrix Management - Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines. Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. Prospecting. - Knowledge of prospecting principles,
processes and skills; ability to identify and engage potential
customers in the market. Build relationships and create
opportunities. Plan, strategize and target the right industries.
Create value propositions with impact. Retail Lending - Knowledge
of and ability to design and develop retail lending products and
services, manage and evaluate operational processes and procedures
and ensure compliance with local and company policies. Selling. -
Applies knowledge of banking products and services to meet customer
needs and enable them to achieve their financial goals. Identifies
prospecting approaches to identify potential customers and create
opportunities to sell financial solutions and ideas to customers.
Understanding Customer Needs - Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers. Work Experience Roles at this
level typically do not require a university / college degree, high
school diploma or GED, but do require related experience or product
knowledge to accomplish primary duties. Typically requires 1+ years
of related experience. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered. Education No Degree Additional Job
Description Benefits PNC offers employees a comprehensive range of
benefits to help meet your needs now and in the future. Depending
on your eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit >
New to PNC. Disability Accommodations Statement: The PNC workplace
is inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the PNC Careers website or
submission process, please call 877-968-7762 and select Option 4:
Recruiting or contact us via email at . The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET. Equal Employment Opportunity (EEO): PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law. California Residents Refer to the California
Consumer Privacy Act Privacy Notice to gain understanding of how
PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC, Owensboro , Personal Banker, Other , Owensboro, Kentucky
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