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INFORMATION RELEASE SPECIALIST (Owensboro,KY)

Company: Owensboro Health
Location: Owensboro
Posted on: April 3, 2021

Job Description:

Summary Job SummaryReceives and processes requests for the medical records (paper & electronic), tracks, fulfills/denies requests within appropriate timelines, according to Owensboro Health policies, federal and state regulations and HIPAA requirements.Job Responsibilities

  • Documents all requests for health information and the status of each request in the electronic tracking system.
  • Manages requests utilizing a wide variety of software and applications for health information from patients, third party payers, and others.
  • Verifies each request is valid and has all required elements prior to sharing health information. Completes letters to accompany invalid health information requests that are returned to the requestor.
  • Processes requests in a timely and efficient manner within established timeline standards, maintaining productivity, quality, and accuracy.
  • Responsible for receiving inbound calls and placing outbound calls related to requests for health information.
  • Provides direct customer service to walk-in requests for heath information.
  • Responds to Business Office requests for health information.
  • Collaborates with internal departments to produce and deliver requested health information.
  • Responsible for staying current with all applicable state and federal laws, HIPAA privacy and security regulations, and system policies and procedures pertaining to the release of protected health information.
  • Locates and retrieves records from archived charts, multiple computer systems, and offsite storage.
  • Maintains the confidentiality of all patient, client, and facility information at all times, both on and off duty.
  • Follows up on incomplete/inaccurate records as appropriate.
  • Copies and releases records to authorized parties.
  • Invoices requestors for copies.
  • Works in many systems to collect, compile, and release information in the most appropriate and secured method possible.
  • Knowledge of federal and state laws governing the confidentiality of protected health information (PHI).
  • Identifies, analyzes, prioritizes, resolves,e and/or escalate problems promptly.Qualifications
    • High school diploma, General Equivalency Diploma (GED) or higher required upon hire
    • No experience required
    • No licensure/certification/registration requiredSkills and Attributes
      • Requires critical thinking skills and decisive judgment.
      • Works under minimal supervision.
      • Must be able to work in a stressful environment and take appropriate action.
      • Excellent communication and organizational skills, detail orientated, and ability to work in a team environment.Physical Demands
        • Standing: Occasionally
        • Walking: Occasionally
        • Sitting: Frequently
        • Lifting 0-25 lbs: Rarely
        • Lifting 25-75 lbs: Never
        • Lifting over 75 lbs: Never
        • Carrying 0-25 lbs: Rarely
        • Carrying 25-75 lbs: Never
        • Carrying over 75 lbs: Never
        • Pushing/Pulling 0-25 lbs: Rarely
        • Pushing/Pulling 25-75 lbs: Never
        • Pushing/Pulling over 75 lbs: Never
        • Climbing: Rarely
        • Bending/Stooping: Rarely
        • Kneeling: Rarely
        • Crouching/Crawling: Rarely
        • Reaching: Occasionally
        • Talking: Frequently
        • Hearing: Occasionally
        • Repetitive Foot/Leg Movements: Never
        • Repetitive Hand/Arm Movements: Frequently
        • Keyboard Data Entry: Frequently
        • Running: Never
        • Vision: Depth Perception: Frequently
        • Vision: Distinguish Color: Frequently
        • Vision: Seeing Far: Frequently
        • Vision: Seeing Near: FrequentlyOwensboro Health Core CommitmentsINTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. Associated topics: care, health care, hematology, infectious, licensed vocational nurse, medicine, operating room nurse, physician, psychologist, therapy

Keywords: Owensboro Health, Owensboro , INFORMATION RELEASE SPECIALIST (Owensboro,KY), Other , Owensboro, Kentucky

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