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Client Care Manager

Company: Home Instead
Location: Owensboro
Posted on: October 17, 2020

Job Description:

Job Description

Client Care Manager - Henderson, KY Summary Title: Client Care Manager Description Home Instead Senior CareĀ® Client Care Manager Job Description Devoted Senior Care, LLC (d/b/a Home Instead Senior Care) Objective : The Client Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients as well as leadership and management of client care team and home care consultants Primary Responsibilities : * Reflect the core values of (Devoted Senior Care, LLC) , (d.b.a. an independently owned and operated Home Instead Senior Care franchise) . * Achieve the annual operational plan's revenues, gross profit, profitability and other operational goals by the stated milestones. * Provide leadership and management of the client services team and home care sales departments which affect profitability and achievement of the operational goals. * Manage outcomes of department activities and direct changes that will drive achievement of operational goals. * Develop and maintain a structured, measurable and inclusive Quality Assurance program that builds trust with each client and CAREGiver SM . * Develop and maintain positive and professional relationships with referral sources in the community. * Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees. Secondary Responsibilities : * Maintain and establish strong relationships with neighboring franchise owners. * Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team. * Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office. Education/Experience Requirements : * College degree preferred or equivalent work experience * Four to ten years of related business experience or an equivalent combination of education and work experience may be considered * Must possess a valid driver's license Supervisory Responsibilities: * This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and trai... SDL2017

Keywords: Home Instead, Owensboro , Client Care Manager, Other , Owensboro, Kentucky

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