Senior Technical Support Specialist
Company: Optum
Location: Owensboro
Posted on: October 29, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by inclusion, talented peers, comprehensive benefits
and career development opportunities. Come make an impact on the
communities we serve as you help us advance health optimization on
a global scale.Join us to start Caring. Connecting. Growing
together. Primary Responsibilities Advanced Troubleshooting:
Diagnose and resolve intricate technical problems with software,
hardware, and network systems System Analysis: Analyze system
configurations to identify root causes of technical issues and
suggest effective solutions Escalation Support: Handle complex or
escalated technical issues that junior support staff cannot resolve
Documentation & Knowledge Base: Create and maintain knowledge base
articles and technical documentation to help users and other
support staff Mentorship: Guide and mentor junior technical support
staff Proactive Support: Implement proactive measures to prevent
future technical problems Customer Satisfaction: Ensure high levels
of customer satisfaction by providing prompt, professional, and
effective technical assistance You'll be rewarded and recognized
for your performance in an environment that will challenge you and
give you clear direction on what it takes to succeed in your role
as well as provide development for other roles you may be
interested in. Required Qualifications: High School Diploma/GED (or
higher) 2 years of experience in strong knowledge of computer
systems, software applications, networking, and hardware 2 years of
experience in analytical and problem-solving abilities, including
the capacity to 'think outside the box' and diagnose issues under
pressure 2 years of experience in IT support, helpdesk, or a
related field 1 years of experience in stakeholder communication to
discuss complex technical information to both technical and
non-technical users Preferred Qualifications: Audio visual
background Soft Skills: Organizational Skills: Strong
organizational skills to manage multiple support tickets and tasks
efficiently Pay is based on several factors including but not
limited to local labor markets, education, work experience,
certifications, etc. In addition to your salary, we offer benefits
such as, a comprehensive benefits package, incentive and
recognition programs, equity stock purchase and 401k contribution
(all benefits are subject to eligibility requirements). No matter
where or when you begin a career with us, you'll find a
far-reaching choice of benefits and incentives. The hourly pay for
this role will range from $23.41 to $41.83 per hour based on
full-time employment. We comply with all minimum wage laws as
applicable. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location, and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups, and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission. UnitedHealth Group is
an Equal Employment Opportunity employer under applicable law and
qualified applicants will receive consideration for employment
without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected
veteran status, or any other characteristic protected by local,
state, or federal laws, rules, or regulations. UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. ,
Keywords: Optum, Owensboro , Senior Technical Support Specialist, IT / Software / Systems , Owensboro, Kentucky
