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Customer Service Representative

Company: Alorica
Location: Owensboro
Posted on: December 8, 2018

Job Description:

Why work for Alorica Owensboro?

Simply put, we want to make lives better---one interaction at a time and to do that, we need the very best people to join us.

We offer competitive wages of $12/hr during training and $12.50/hr once training is complete.
Overtime opportunities are available to increase your income.
Monthly bonuses just for being amazing at what you do.
Bonuses in every paycheck when you refer friends and family for employment with Alorica.
Full time hours. Yes, that's right, a consistent 40 hours a week with Sundays guaranteed off.
Potential for part-time hours further in your career if you seek to balance work with education or other life goals.
Medical, dental, financial planning, pet insurance and tuition reimbursement benefits for you and your family.
Paid time off for work and life balance. We think you should enjoy time away from the office.
Retirement planning options (401(k)).
Access to merchant discounts as an Alorica employee.
We promote from within 85% of the time in our Owensboro site.
Employee programs supporting employment, community outreach, corporate leadership, training and development, education assistance, & mentoring.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

Job Summary:

Are you a problem solver who likes to make life better for others? As an Inbound Customer Service Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You won't be alone as our call centers offer a fun team environment in our state of the art facility located in downtown Owensboro's Green River District. This location places our multi-floor facility, built in 2017, in a location where you can grow your career path within walking distance of several downtown thriving restaurants, the new convention center, and an abundance of specialty shops

You'll literally be the voice of our client brand, and a positive relationship between our clients and their customers will start with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)

Job Requirements

First and foremost, you need a positive attitude and a natural willingness to want to help others
We would love it if you have Inbound call center or customer service via phone experience, but we can train the right people

-- We require you are flexible in accepting a set schedule during our operating hours of 7am - 9pm Monday - Friday and 8am-9pm Saturday, closed Sundays.

-- We need you to be willing to work holidays when they fall within your assigned schedule

We need your confident familiarity with current technology including computers, tablets, Smartphones and other cellular devices
18 years of age or older
High School Graduate or GED required
Ability to pass a background investigation and drug test
Ability to complete a pre-employment behavioral assessment



About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Owensboro , Customer Service Representative, Hospitality & Tourism , Owensboro, Kentucky

Click here to apply!

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