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Customer Service Representative

Company: Peoplemark, An Allied Universal Compancy
Location: Owensboro
Posted on: November 6, 2018

Job Description:

Responsibilities

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls Qualifications
    • High school diploma or general education degree (GED) required
    • Experience working with inbound calls and customer retention
    • Proficient in Microsoft Office
    • Excellent interpersonal and communication skills
    • Comfortable working in a high volume role
    • Demonstrated ability to prioritize tasks and manage time efficiently
    • Basic computer skills in various software and web-based applications

      Keywords: Peoplemark, An Allied Universal Compancy, Owensboro , Customer Service Representative, Hospitality & Tourism , Owensboro, Kentucky

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