Patient Financial Advocate I - Specialty Clinic (Pleasant Valley) - Owensboro, KY
Company: UnitedHealth Group
Posted on: September 13, 2023
$1,500 Sign On Bonus For External Candidates
Opportunities at Owensboro Health, in strategic partnership with
Optum. Our team of talented people works to improve the health
outcomes of the communities we serve. As an Optum employee, you
will provide support to the Owensboro health account. They are a
nonprofit system with over 200 providers at more than 20 locations,
3 outpatient facilities, a certified medical fitness facility, a
surgical weight loss center and the Mitchell Memorial Cancer
Center. We are continually searching for people like you to help us
provide the most innovative health care services. Join a team that
will make you feel valued and discover the meaning behind: -Caring.
Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (8:00am
- 4:30pm). It may be necessary, given the business need, to work
occasional overtime. Our office is located at 1201 Pleasant Valley
Road Owensboro, KY 42303.
Provides financial advocacy counseling to patients/families to help
assure that individuals who are eligible for insurance coverage,
premium assistance, and/or financial assistance know about their
coverage and payment options and have the opportunity to obtain
in-person assistance with the enrollment and financial assistance
process. Delivers education in regard to explaining affordability
programs, qualified health plans, essential health benefits, and
rights when using insurance, as well as Owensboro Health financial
assistance programs and financial policies.
Educates patients/guarantors on Owensboro Health financial policies
and financial assistance processes and assists them with obtaining
coverage, applying for financial assistance, and/or making payments
or payment arrangements.
Assists patients/guarantors with opening or accessing an account
with KYNect and obtaining help with premium and costsharing
discounts through the Marketplace.
Understands the web-based decision tools and guides patients
through the process of narrowing choices for qualified health
Reviews daily census or clinic schedule and identifies any
uninsured accounts that require screening or accounts with
outstanding balances requiring intervention to discuss payment
Makes all efforts to contact uninsured patients in work queues and
screens them for appropriate coverage or financial assistance
and/or sets up payment arrangements.
Reviews uncollectible accounts such as deceased patient,
bankruptcy, and return mail to send to agencies or attorney for
next level of collection process.
Retrieves all necessary documentation of bad debt/charity
adjustments as needed for Medicare Cost Report.
Must maintain eligibility as a Certified Application Counselor
(CAC) and comply with any licensing, certification, or other
standards prescribed by the state, if applicable.
The pace is fast, so your ability to multi-task is essential. You
should also enjoy working with people and have the communication
skills necessary to build strong relationships with our customers.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
- High school diploma / GED (or higher)
- 1+ years of related work experience, including data entry and
- Ability to explain patient liability amounts (deductible,
- Understanding of the difference between professional and
facility level charges
- Ability to work full-time Monday - Friday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of (8:00am - 4:30pm). It
may be necessary, given the business need, to work occasional
- Ability to read an Explanation of Benefits and explain
- Prior EPIC (EMR) experience
Working knowledge of KY Medicaid
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Owensboro , Patient Financial Advocate I - Specialty Clinic (Pleasant Valley) - Owensboro, KY, Healthcare , Owensboro, Kentucky
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