Assistant Service Manager

Company: Wright Implement Company
Location: Owensboro
Posted on: April 24, 2024

Job Description:

Discover the difference at Wright Implement, where benefits and competitive pay are top priorities for this family-owned business-become part of our family today! Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana. We strive to provide the best choice of products and the highest level of service. Wright Implement is actively searching for an Assistant Service Manager for the Bowling Green, KY Service Department.Purpose:Manages turf service operations within the dealership to maximize return on investment by optimizing Turf Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.Responsibilities:Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfactionAssists in the creation of annual Turf Service Department goals and budget, in alignment with the organization's financial and operational objectivesAssists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goalsAssists in the coordination of customer clinics, field days, and related promotional eventsSubmits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum creditSchedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledgeReviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely mannerEnsures all departmental tools, equipment, and vehicles are in good working orderManages recruiting, staffing and employee development activities for employees reporting to this positionOther duties as assigned by supervisorKnowledge, Skills, Abilities, & OtherAbility to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsFamiliar with John Deere and competitive productsBasic understanding of financial principles relative to Service Department operationsExcellent customer service skillsRequirements:3+ years experience in Service Department or related operationsHigh School Diploma or equivalent experienceWright Implement is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. PI7379f1e9d1f8-25660-34158766

Keywords: Wright Implement Company, Owensboro , Assistant Service Manager, Executive , Owensboro, Kentucky