Commercial Lines Account Manager
Company: Houchens Insurance Group INC.
Posted on: August 7, 2022
Analyzes and answers requests by mail, telephone, or in person from
policyholders or internal production and marketing personnel for
information concerning insurance policies by performing the
Services Commercial Lines policies and builds relationships with
insureds. Responsibilities include:
Maintaining direct communication and building relationships with
Maintaining agency management database with current information and
ordering corrections when necessary.
Reviewing and invoicing policies and requesting changes.
Obtaining updated underwriting information from clients.
Analyzing quotes and finalizes proposals for accounts.
Completing insured column of exposure analysis to serve the
Generating summaries and proposals of coverage and reviews with
Producer or client.
Issuing binder, invoices, certificates and endorsements requests as
Keeping sales staff informed of delinquent accounts
Assisting with file audits of smaller accounts.
Documenting all correspondence, following up for necessary
information updates at appropriate times, and keeping the client
files organized and up to date.
Maintaining compliance with all Commercial Lines service standards
Building relationship with insurance carriers.
Developing Producer and Service Manager confidence in job
knowledge, judgment calls, and awareness of current industry trends
Handling complex policy issues and finding resolution with minimal
Producer/Service Manager involvement.
Completing other duties as assigned by Producer or Service
Markets groups with under $10,000 in revenue with no affiliation of
a larger account and prepares formal renewal presentation.
Managing renewal time-line and renewal process.
Working with clients for the purpose of gathering marketing
Seeking opportunities for potential upselling of accounts including
completing exposure analysis.
Sending accounts to several markets for quoting including online
quoting, if applicable.
Reviewing, analyzing and comparing quotes vs. current coverage.
Negotiating client renewals with carriers based on competitive
Providing analysis for the Producer.
Preparing a formal proposal for Producers to deliver to
Completing binding instructions.
Completing issue instructions to companies and updating
Completing renewal in system and with client including binders,
certificates of insurance, billing, auto ID cards, etc.
Works together with team and with other departments, such as
Marketing, Accounting, Claims, etc.; this includes discussing
execution strategies with Producers. Assists in training of new
service team members. Volunteers to back up and/or assist others as
needed. Special project as requested by Manager. Manages PTO to
work with departmental needs.
Displays commitment and initiative to meet department and agency
education goals as set forth in the organizations education
Directly supervises 1-2 Account Manager Assistants.
Responsibilities include assigning, and directing work to
Competencies To perform the job successfully, an individual should
demonstrate the following competencies: Analytical - Synthesizes
complex or diverse information; collects and researches data; uses
intuition and experience to complement data. Continuous Learning -
Seeks feedback to improve performance; pursues training and
development opportunities; strives to continuously build knowledge
and skills; shares expertise with others. Job Knowledge - Competent
in required job skills and knowledge; exhibits ability to learn and
apply new skills; keeps abreast of current developments; requires
minimal supervision; displays understanding of how job relates to
others. Use of Technology - Adapts to new technologies; uses
technology to increase productivity. Design - Demonstrates
attention to detail. Problem Solving - Identifies and resolves
problems in a timely manner; gathers and analyzes information
skillfully; works well in group problem solving situations. Project
Management - Communicates changes and progress. Customer Service -
Manages difficult or emotional customer situations; responds
promptly to customer needs; responds to requests for service and
assistance; meets commitments. Communications - Expresses ideas and
thoughts verbally; exhibits good listening and comprehension; keeps
others adequately informed; selects and uses appropriate
communication methods. Cooperation - Establishes and maintains
effective relations; offers assistance and support to co-workers;
works actively to resolve conflicts. Managing Customer Focus -
Promotes customer focus; establishes customer service standards.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; responds well
to questions. Teamwork - Contributes to building a positive team
spirit; able to build morale and group commitments to goals and
objectives; supports everyone's efforts to succeed. Written
Communication - Writes clearly and informatively; edits work for
spelling and grammar; varies writing style to meet needs; presents
numerical data effectively; able to read and interpret written
information. Business Acumen - Demonstrates knowledge of market and
competition; aligns work with strategic goals. Ethics - Works with
integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; manages
competing demands; changes approach or method to best fit the
situation; able to deal with frequent change, delays, or unexpected
events. Personal Appearance - Dresses appropriately for position;
keeps self well groomed. Attendance/Punctuality - Is consistently
at work and on time; ensures work responsibilities are covered when
absent; arrives at meetings and appointments on time. Dependability
- Follows instructions, responds to management direction; takes
responsibility for own actions; keeps commitments; commits to long
hours of work when necessary to reach goals.; completes tasks on
time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities. Judgment -
Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; uses
time efficiently. Quality - Demonstrates accuracy and thoroughness;
monitors own work to ensure quality.
Qualifications To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience
At least three years related insurance experience and/or training,
preferably handling multi-line, large commercial accounts; or
equivalent combination of education and experience.
Ability to read, analyze, and interpret complex documents, such as
insurance policies. Ability to respond effectively to inquiries or
service issues from company personnel and/or clients.
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, and percentages.
Ability to define problems, collect data, establish facts, and draw
valid conclusions. Ability to bring full resolution to issues with
minimal Producer/Service Manager involvement.
To perform this job successfully, an individual should have
knowledge of Database software; Internet software; Spreadsheet
software and Word Processing software.
Certificates, Licenses, Registrations
P&C License required. Must hold applicable state insurance
license or have the ability to obtain such within 90 days of
employment. Must be able to obtain insurance designations as set
forth by the organization's education plan.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to sit; use hands to finger, handle, or feel; reach with
hands and arms and talk or hear. The employee is occasionally
required to stand and walk. The employee must occasionally lift
and/or move up to 10 pounds. Specific vision abilities required by
this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.
Keywords: Houchens Insurance Group INC., Owensboro , Commercial Lines Account Manager, Executive , Owensboro, Kentucky
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