Commercial Lines Account Manager
Company: Houchens Insurance Group INC.
Posted on: August 4, 2022
Summary Analyzes and answers requests by mail, telephone, or in
person from policyholders or internal production and marketing
personnel for information concerning insurance policies by
performing the following duties. 50%
Client/Policy Services Services Commercial Lines policies and
builds relationships with insureds. Responsibilities include:
- Maintaining direct communication and building relationships
- Maintaining agency management database with current information
and ordering corrections when necessary.
- Reviewing and invoicing policies and requesting changes.
- Obtaining updated underwriting information from clients.
- Analyzing quotes and finalizes proposals for accounts.
- Completing insured column of exposure analysis to serve the
- Generating summaries and proposals of coverage and reviews with
Producer or client.
- Issuing binder, invoices, certificates and endorsements
requests as needed.
- Keeping sales staff informed of delinquent accounts
- Assisting with file audits of smaller accounts.
- Documenting all correspondence, following up for necessary
information updates at appropriate times, and keeping the client
files organized and up to date.
- Maintaining compliance with all Commercial Lines service
standards and procedures.
- Building relationship with insurance carriers.
- Developing Producer and Service Manager confidence in job
knowledge, judgment calls, and awareness of current industry trends
- Handling complex policy issues and finding resolution with
minimal Producer/Service Manager involvement.
- Completing other duties as assigned by Producer or Service
Renewal Marketing Markets groups with under $10,000 in revenue with
no affiliation of a larger account and prepares formal renewal
presentation. Responsibilities include:
- Managing renewal time-line and renewal process.
- Working with clients for the purpose of gathering marketing
- Seeking opportunities for potential upselling of accounts
including completing exposure analysis.
- Sending accounts to several markets for quoting including
online quoting, if applicable.
- Reviewing, analyzing and comparing quotes vs. current
- Negotiating client renewals with carriers based on competitive
- Providing analysis for the Producer.
- Preparing a formal proposal for Producers to deliver to
- Completing binding instructions.
- Completing issue instructions to companies and updating
- Completing renewal in system and with client including binders,
certificates of insurance, billing, auto ID cards, etc. 10%
Teamwork Works together with team and with other departments, such
as Marketing, Accounting, Claims, etc.; this includes discussing
execution strategies with Producers. Assists in training of new
service team members. Volunteers to back up and/or assist others as
needed. Special project as requested by Manager. Manages PTO to
work with departmental needs. 10%
Determination Displays commitment and initiative to meet department
and agency education goals as set forth in the organizations
education program. Requirements:
Supervisory Responsibilities Directly supervises 1-2 Account
Manager Assistants. Responsibilities include assigning, and
directing work to Assistants. Competencies To perform the job
successfully, an individual should demonstrate the following
competencies: Analytical - Synthesizes complex or diverse
information; collects and researches data; uses intuition and
experience to complement data. Continuous Learning - Seeks feedback
to improve performance; pursues training and development
opportunities; strives to continuously build knowledge and skills;
shares expertise with others. Job Knowledge - Competent in required
job skills and knowledge; exhibits ability to learn and apply new
skills; keeps abreast of current developments; requires minimal
supervision; displays understanding of how job relates to others.
Use of Technology - Adapts to new technologies; uses technology to
increase productivity. Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; works well in
group problem solving situations. Project Management - Communicates
changes and progress. Customer Service - Manages difficult or
emotional customer situations; responds promptly to customer needs;
responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; exhibits
good listening and comprehension; keeps others adequately informed;
selects and uses appropriate communication methods. Cooperation -
Establishes and maintains effective relations; offers assistance
and support to co-workers; works actively to resolve conflicts.
Managing Customer Focus - Promotes customer focus; establishes
customer service standards. Oral Communication - Speaks clearly and
persuasively in positive or negative situations; listens and gets
clarification; responds well to questions. Teamwork - Contributes
to building a positive team spirit; able to build morale and group
commitments to goals and objectives; supports everyone's efforts to
succeed. Written Communication - Writes clearly and informatively;
edits work for spelling and grammar; varies writing style to meet
needs; presents numerical data effectively; able to read and
interpret written information. Business Acumen - Demonstrates
knowledge of market and competition; aligns work with strategic
goals. Ethics - Works with integrity and principles; upholds
organizational values. Organizational Support - Follows policies
and procedures. Adaptability - Adapts to changes in the work
environment; manages competing demands; changes approach or method
to best fit the situation; able to deal with frequent change,
delays, or unexpected events. Personal Appearance - Dresses
appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time. Dependability - Follows
instructions, responds to management direction; takes
responsibility for own actions; keeps commitments; commits to long
hours of work when necessary to reach goals.; completes tasks on
time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities. Judgment -
Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; uses
time efficiently. Quality - Demonstrates accuracy and thoroughness;
monitors own work to ensure quality. Qualifications To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Education and/or
Experience At least three years related insurance experience and/or
training, preferably handling multi-line, large commercial
accounts; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret complex
documents, such as insurance policies. Ability to respond
effectively to inquiries or service issues from company personnel
and/or clients. Mathematical Skills Ability to calculate figures
and amounts such as discounts, interest, commissions, proportions,
and percentages. Reasoning Ability Ability to define problems,
collect data, establish facts, and draw valid conclusions. Ability
to bring full resolution to issues with minimal Producer/Service
Manager involvement. Computer Skills To perform this job
successfully, an individual should have knowledge of Database
software; Internet software; Spreadsheet software and Word
Processing software. Certificates, Licenses, Registrations P&C
License required. Must hold applicable state insurance license or
have the ability to obtain such within 90 days of employment. Must
be able to obtain insurance designations as set forth by the
organization's education plan. Physical Demands The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to sit; use hands to finger, handle, or feel; reach with
hands and arms and talk or hear. The employee is occasionally
required to stand and walk. The employee must occasionally lift
and/or move up to 10 pounds. Specific vision abilities required by
this job include close vision and ability to adjust focus. Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is
usually moderate. PI184781750
Keywords: Houchens Insurance Group INC., Owensboro , Commercial Lines Account Manager, Executive , Owensboro, Kentucky
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