Commercial Lines Account Manager
Company: Houchens Insurance Group INC.
Posted on: July 31, 2022
SummaryAnalyzes and answers requests by mail, telephone, or in
person from policyholders or internal production and marketing
personnel for information concerning insurance policies by
performing the following duties. 50%Client/Policy ServicesServices
Commercial Lines policies and builds relationships with insureds.
- Maintaining direct communication and building relationships
- Maintaining agency management database with current information
and ordering corrections when necessary.
- Reviewing and invoicing policies and requesting changes.
- Obtaining updated underwriting information from clients.
- Analyzing quotes and finalizes proposals for accounts.
- Completing insured column of exposure analysis to serve the
- Generating summaries and proposals of coverage and reviews with
Producer or client.
- Issuing binder, invoices, certificates and endorsements
requests as needed.
- Keeping sales staff informed of delinquent accounts
- Assisting with file audits of smaller accounts.
- Documenting all correspondence, following up for necessary
information updates at appropriate times, and keeping the client
files organized and up to date.
- Maintaining compliance with all Commercial Lines service
standards and procedures.
- Building relationship with insurance carriers.
- Developing Producer and Service Manager confidence in job
knowledge, judgment calls, and awareness of current industry trends
- Handling complex policy issues and finding resolution with
minimal Producer/Service Manager involvement.
- Completing other duties as assigned by Producer or Service
Manager.30%Renewal MarketingMarkets groups with under $10,000 in
revenue with no affiliation of a larger account and prepares formal
renewal presentation. Responsibilities include:
- Managing renewal time-line and renewal process.
- Working with clients for the purpose of gathering marketing
- Seeking opportunities for potential upselling of accounts
including completing exposure analysis.
- Sending accounts to several markets for quoting including
online quoting, if applicable.
- Reviewing, analyzing and comparing quotes vs. current
- Negotiating client renewals with carriers based on competitive
- Providing analysis for the Producer.
- Preparing a formal proposal for Producers to deliver to
- Completing binding instructions.
- Completing issue instructions to companies and updating
- Completing renewal in system and with client including binders,
certificates of insurance, billing, auto ID cards,
etc.10%TeamworkWorks together with team and with other departments,
such as Marketing, Accounting, Claims, etc.; this includes
discussing execution strategies with Producers. Assists in training
of new service team members. Volunteers to back up and/or assist
others as needed. Special project as requested by Manager. Manages
PTO to work with departmental needs.10%DeterminationDisplays
commitment and initiative to meet department and agency education
goals as set forth in the organizations education program.
Supervisory Responsibilities Directly supervises 1-2 Account
Manager Assistants. Responsibilities include assigning, and
directing work to Assistants. Competencies To perform the job
successfully, an individual should demonstrate the following
competencies: Analytical - Synthesizes complex or diverse
information; collects and researches data; uses intuition and
experience to complement data. Continuous Learning - Seeks feedback
to improve performance; pursues training and development
opportunities; strives to continuously build knowledge and skills;
shares expertise with others. Job Knowledge - Competent in required
job skills and knowledge; exhibits ability to learn and apply new
skills; keeps abreast of current developments; requires minimal
supervision; displays understanding of how job relates to others.
Use of Technology - Adapts to new technologies; uses technology to
increase productivity. Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; works well in
group problem solving situations. Project Management - Communicates
changes and progress. Customer Service - Manages difficult or
emotional customer situations; responds promptly to customer needs;
responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; exhibits
good listening and comprehension; keeps others adequately informed;
selects and uses appropriate communication methods. Cooperation -
Establishes and maintains effective relations; offers assistance
and support to co-workers; works actively to resolve conflicts.
Managing Customer Focus - Promotes customer focus; establishes
customer service standards. Oral Communication - Speaks clearly and
persuasively in positive or negative situations; listens and gets
clarification; responds well to questions. Teamwork - Contributes
to building a positive team spirit; able to build morale and group
commitments to goals and objectives; supports everyone's efforts to
succeed. Written Communication - Writes clearly and informatively;
edits work for spelling and grammar; varies writing style to meet
needs; presents numerical data effectively; able to read and
interpret written information. Business Acumen - Demonstrates
knowledge of market and competition; aligns work with strategic
goals. Ethics - Works with integrity and principles; upholds
organizational values. Organizational Support - Follows policies
and procedures. Adaptability - Adapts to changes in the work
environment; manages competing demands; changes approach or method
to best fit the situation; able to deal with frequent change,
delays, or unexpected events. Personal Appearance - Dresses
appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time. Dependability - Follows
instructions, responds to management direction; takes
responsibility for own actions; keeps commitments; commits to long
hours of work when necessary to reach goals.; completes tasks on
time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities. Judgment -
Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; uses
time efficiently. Quality - Demonstrates accuracy and thoroughness;
monitors own work to ensure quality.Qualifications To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Experience At least three years related insurance experience and/or
training, preferably handling multi-line, large commercial
accounts; or equivalent combination of education and
experience.Language SkillsAbility to read, analyze, and interpret
complex documents, such as insurance policies. Ability to respond
effectively to inquiries or service issues from company personnel
and/or clients.Mathematical Skills Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions, and
percentages. Reasoning Ability Ability to define problems, collect
data, establish facts, and draw valid conclusions. Ability to bring
full resolution to issues with minimal Producer/Service Manager
involvement. Computer Skills To perform this job successfully, an
individual should have knowledge of Database software; Internet
software; Spreadsheet software and Word Processing
software.Certificates, Licenses, Registrations P&C License
required. Must hold applicable state insurance license or have the
ability to obtain such within 90 days of employment. Must be able
to obtain insurance designations as set forth by the organization's
education plan. Physical DemandsThe physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this Job, the employee is regularly required to sit;
use hands to finger, handle, or feel; reach with hands and arms and
talk or hear. The employee is occasionally required to stand and
walk. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include
close vision and ability to adjust focus.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.The noise level in the work environment is usually
Keywords: Houchens Insurance Group INC., Owensboro , Commercial Lines Account Manager, Executive , Owensboro, Kentucky
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