Automotive Service Manager

Company: Champion Ford Mazda of Owensboro
Location: Owensboro
Posted on: February 18, 2026

Job Description:

Job Description Job Description Champion Ford Mazda is seeking an experienced and customer-focused Automotive Service Manager to lead our service department with professionalism, integrity, and a passion for delivering exceptional automotive care. In this role, youll oversee daily operations, support a skilled team of technicians and advisors, ensure high-quality repair work, and maintain a smooth, efficient workflow that reflects our commitment to excellence. Youll serve as a trusted point of contact for our customers, providing clear communication, honest guidance, and a positive service experience from start to finish. If youre a motivated leader who values teamwork, service quality, and a strong customer culture, we invite you to join the Champion Ford Mazda team and help us continue our legacy of outstanding service. Benefits Paid Time Off (PTO) Health Insurance Vision Insurance Hands on Training Dental Insurance Retirement Plan Fun & Friendly Co-workers Responsibilities Oversee daily service department operations, ensuring efficiency, productivity, and high-quality customer service Lead, train, and support service advisors, technicians, and support staff Manage workflow, repair orders, scheduling, and shop capacity to maximize throughput Maintain strong customer relationships and handle escalated concerns with professionalism Ensure all repairs and services meet dealership, manufacturer, and safety standards Monitor department performance, including CSI scores, profitability, and productivity metrics Collaborate with parts and sales departments to ensure seamless operations Manage warranty claims, documentation, and compliance with manufacturer guidelines Maintain a clean, organized, and safe service environment Drive departmental growth through process improvement and customer satisfaction initiatives Requirements Proven experience in automotive service management or senior advisor role Strong leadership, communication, and customer service skills Solid understanding of automotive repair processes, shop operations, and manufacturer standards Ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and ability to manage escalations Valid drivers license and clean driving record OEM or ASE certifications preferred but not required Excellent organizational and time-management abilities Knowledge of Ford products, services, and warranty procedures is a strong plus.

Keywords: Champion Ford Mazda of Owensboro, Owensboro , Automotive Service Manager, Customer Service & Call Center , Owensboro, Kentucky