Patient Financial Advocate - Owensboro, KY
Company: Optum
Location: Owensboro
Posted on: January 23, 2025
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Job Description:
Opportunities at Owensboro Health, in strategic partnership with
Optum. Our team of talented people works to improve the health
outcomes of the communities we serve. As an Optum employee, you
will provide support to the Owensboro health account. They are a
nonprofit system with over 200 providers at more than 20 locations,
3 outpatient facilities, a certified medical fitness facility, a
surgical weight loss center and the Mitchell Memorial Cancer
Center. We are continually searching for people like you to help us
provide the most innovative health care services. Join a team that
will make you feel valued and discover the meaning behind: Caring.
Connecting. Growing together. This position is full-time (40 hours
/ week) Monday - Friday. Employees are required to work 8-hour
shift during our normal business hours of 8:00am --- 4:30pm CST. It
may be necessary, given the business need, to work occasional
overtime. Our office is located at 1201 Pleasant Valley Rd.
Owensboro, KY 42366. We offer 4 weeks of paid on-the-job training.
The hours of the training will be aligned with your schedule.
Training will be conducted on - site. Primary Responsibilities:
Provides financial advocacy counseling to patients/families to help
assure that individuals who are eligible for insurance coverage,
premium assistance, and/or financial assistance know about their
coverage and payment options and have the opportunity to obtain
in-person assistance with the enrollment and financial assistance
process. Delivers education in regard to explaining affordability
programs, qualified health plans, essential health benefits, and
rights when using insurance, as well as Owensboro Health financial
assistance programs and financial policies Educates
patients/guarantors on Owensboro Health financial policies and
financial assistance processes and assists them with obtaining
coverage, applying for financial assistance, and/or making payments
or payment arrangements Assists patients/guarantors with opening or
accessing an account with KYNect and obtaining help with premium
and costsharing discounts through the Marketplace Understands the
web-based decision tools and guides patients through the process of
narrowing choices for qualified health plans Reviews daily census
or clinic schedule and identifies any uninsured accounts that
require screening or accounts with outstanding balances requiring
intervention to discuss payment options Makes all efforts to
contact uninsured patients in work queues and screens them for
appropriate coverage or financial assistance and/or sets up payment
arrangements Reviews uncollectible accounts such as deceased
patient, bankruptcy, and return mail to send to agencies or
attorney for next level of collection process Retrieves all
necessary documentation of bad debt/charity adjustments as needed
for Medicare Cost Report Must maintain eligibility as a Certified
Application Counselor (CAC) and comply with any licensing,
certification, or other standards prescribed by the state, if
applicable What are the reasons to consider working for
UnitedHealth Group? Put it all together - competitive base pay, a
full and comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include: Paid Time Off which you start to
accrue with your first pay period plus 8 Paid Holidays Medical Plan
options along with participation in a Health Spending Account or a
Health Saving account Dental, Vision, Life& AD&D Insurance
along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan Education
Reimbursement Employee Discounts Employee Assistance Program
Employee Referral Bonus Program Voluntary Benefits (pet insurance,
legal insurance, LTC Insurance, etc.) More information can be
downloaded at: http://uhg.hr/uhgbenefits You---ll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma / GED (or higher) 1 years of Patient Financial Advocate
related experience, including data entry and medical billing 1
years of experience explaining patient liability amounts
(deductible, co-pay, co-insurance) Ability to work any of our
8-hour shift schedules during our normal business hours of 8:00am -
6:30pm CST; It may be necessary, given the business need, to work
occasional overtime 18 years of age or older Preferred
Qualifications: Prior EPIC (EMR) experience Working knowledge of KY
Medicaid Ability to read an Explanation of Benefits and explain
out-of-pocket costs At UnitedHealth Group, our mission is to help
people live healthier lives and make the health system work better
for everyone. We believe everyone---of every race, gender,
sexuality, age, location and income---deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
--- an enterprise priority reflected in our mission. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is
a drug - free workplace. Candidates are required to pass a drug
test before beginning employment. RPO RED s-p-m1 By applying, you
consent to your information being transmitted by Monster to the
Employer, as data controller, through the Employer---s data
processor SonicJobs. See United Healthcare Privacy Policy at
https://www.unitedhealthgroup.com/privacy.html and SonicJobs
Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and
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Keywords: Optum, Owensboro , Patient Financial Advocate - Owensboro, KY, Accounting, Auditing , Owensboro, Kentucky
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