Patient Financial Advocate I - Collections - Owensboro, KY
Company: UnitedHealth Group
Location: Owensboro
Posted on: May 25, 2023
Job Description:
$1500 Sign On Bonus For External CandidatesOpportunities at
Owensboro Health, in strategic partnership with Optum. Our team of
talented people works to improve the health outcomes of the
communities we serve. As an Optum employee, you will provide
support to the Owensboro health account. They are a nonprofit
system with over 200 providers at more than 20 locations, 3
outpatient facilities, a certified medical fitness facility, a
surgical weight loss center and the Mitchell Memorial Cancer
Center. We are continually searching for people like you to help us
provide the most innovative health care services. Join a team that
will make you feel valued and discover the meaning behind: Caring.
Connecting. Growing together.The pace is fast, so your ability to
multi - task is essential. You should also enjoy working with
people and have the communication skills necessary to build strong
relationships with our customers.This position is full - time (40
hours / week), Monday - Friday. Employees are required to work our
normal business hours of 8:00 AM - 4:30 PM. Our office is located
at 811 EAST PARRISH AVENUE, OWENSBORO, KY. We offer 2 - 3 weeks of
training and KYNect certification within 30 days.Primary
Responsibilities:
- Provides financial counseling to patients / families to help
ensure that individuals who are eligible for insurance coverage,
premium assistance, and / or financial assistance know about their
coverage and payment options and have the opportunity to obtain in
- person assistance with the enrollment and financial assistance
process
- Delivers education in regard to explaining affordability
programs, qualified health plans, essential health benefits, and
rights when using insurance, as well as Owensboro Health's
financial assistance programs and financial policies
- Educates patients / guarantors on Owensboro Health financial
policies and financial assistance processes and assists them with
obtaining coverage, applying for financial assistance, and / or
making payments or payment arrangements
- Assists patients / guarantors with opening or accessing an
account with KYNect and obtaining help with premium and cost
sharing discounts through the Marketplace
- Understands the web - based decision tools and guides patients
through the process of narrowing choices for qualified health
plans
- Reviews daily census or clinic schedule and identifies any
uninsured accounts that require screening or accounts with
outstanding balances requiring intervention to discuss payment
options
- Makes all efforts to contact uninsured patients in work queues
and screens them for appropriate coverage or financial assistance
and / or sets up payment arrangements
- Reviews uncollectible accounts such as deceased patient,
bankruptcy, and return mail to send to agencies or attorney for
next level of collection process
- Retrieves all necessary documentation of bad debt / charity
adjustments as needed for Medicare Cost Report
- Must pass Certified Application Counselor (CAC) exam within 30
days of being hired and maintain eligibility as a Certified
Application Counselor (CAC) and comply with any licensing,
certification, or other standards prescribed by the state, if
applicableYou'll be rewarded and recognized for your performance in
an environment that will challenge you and give you clear direction
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of related work experience, including data entry
- Working knowledge of medical billing and medical / insurance
terminology
- Ability to work any shift between the hours of 8:00 AM - 4:30
PM from Monday - Friday
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation.Preferred
Qualifications:
- Working knowledge of KY MedicaidTo protect the health and
safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies required all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters, as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with
or without reasonable accommodation. Failure to meet the
vaccination requirement may result in rescission of an employment
offer or termination of employment.Careers with OptumInsight.
Information and technology have amazing power to transform the
Healthcare industry and improve people's lives. This is where it's
happening. This is where you'll help solve the problems that have
never been solved. We're freeing information so it can be used
safely and securely wherever it's needed. We're creating the very
best ideas that can most easily be put into action to help our
clients improve the quality of care and lower costs for millions.
This is where the best and the brightest work together to make
positive change a reality. This is the place to do your life's best
work.SM**PLEASE NOTE** The sign on bonus is only available to
external candidates. Candidates who are currently working for a
UnitedHealth Group, UnitedHealthcare or related entity in a full
time, part time, or per diem basis ("Internal Candidates") are not
eligible to receive a sign on bonus.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#RED
Keywords: UnitedHealth Group, Owensboro , Patient Financial Advocate I - Collections - Owensboro, KY, Accounting, Auditing , Owensboro, Kentucky
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